Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent - CX Today

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a href="https://news.google.com/rss/articles/CBMivAFBVV95cUxOZXdSMDM3Sktoal9hdXRCSnBCV1Roc3ZmQmtRSzQ1VTVEai1lemNYRTUyZ2lidnFfTXFWV1pxQlczOF9YQjE5UmlRa0NuYkJqRENZZHI3WFdjVXZVb1RHRzhYYUxCSTFuYVdMTTU3YzhZQ0NrZnF1ZHpJRURRZUFkc0tsdlJ4Nm1kNGZiMDFmQnIzMGlEd054ZFVMVTlKYU9uREM2Rm1NT2hhTGxEaG5pMDI3TTQ3V0h4MXVnVg?oc=5" target="_blank" Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent /a nbsp; nbsp; font color="#6f6f6f" CX Today /font